Why Buy From Us?
1. FREE SHIPPING TO CONTIGUOUS UNITES STATES
We offer FREE shipping within the contiguous U.S. on every item in our inventory. The price listed on our product page is your all in price. Our standard shipping and delivery time in the contiguous United States is approximately one to two weeks after we receive your order. Any exceptions will be called out on the product page. All purchases are processed within 24 hours to ensure fast delivery. Please visit our Shipping Policy for more information.
2. FAMILY BUSINESS
US Fire Pit Pros is a family owned and operated business with a passion for fire features and lifestyle. With us you are never a number, you are part of the family. Every single customer matters to us and we treat you like we would treat our own family.
3. NO SALES TAX
You will not be charged sales tax for any of your purchases. This is due to a government mandate that says online retailers don't need to pay sales tax on orders. We commit to passing these savings on to you for as long as the legislation lasts.
4. LOWEST-PRICE GUARANTEE
We constantly compare the prices with our competitors to ensure that we offer the lowest prices anywhere on the web. If you find a lower price on an identical item, we will beat it. Please see our price matching promise for more details.
5. FIVE-STAR CUSTOMER SERVICE
We don't just sell fire pits and fireplaces, we live them. Our heroic support team are here to answer any questions you may have about our products or to discuss which options will work best for you. Give us a call or text us at (888) 851-8840, chat online, or send us an e-mail at firstname.lastname@example.org. We look forward to helping build the perfect hang-out space for your family.
6. YOUR SAFETY & SECURITY ARE PARAMOUNT
We know privacy and security are your primary concerns when shopping online. They're ours as well. As such, we exclusively use SSL encryption during the checkout process to ensure peace of mind and that your personal and financial information remain private. You can also place your order over the phone by calling (888) 851-8840. We accept PayPal and all major credit cards, including Visa, Mastercard, American Express and Discover.
I loved this product but I unfortunately ordered the wrong one. I needed a ventless fireplace and they were so AMAZING with their customer service and getting my return processed!
love it, although company had to send us a new fire engine, stopped working, other than that ok. LOL thanks
Fire Glass arrived very quickly. Easy assembly. Quality workmanship.
Love the electric fireplace, fit in good, easy to operate, love the crystal look.
These round ceramic white balls are beautiful. Very modern and add a great pop to any fire table. Customer service is outstanding and professional. I would highly recommend. Thank you.
Searched several stores and fireplaces. Chose US fire pit pros and glad we did. Fast shipping, great communication and the fireplace is absolutely amazing.
Burner exceeded our expectations creates a beautiful flame pattern
Exactly what I needed for my outdoor fire pit. Easy to assemble. Looks sharp! Thanx for the expedited delivery!
Ordering from US Firepit pros was easy. Jordan was very helpful in understanding differences between fire pits I was looking at. Highly recommend t
Great communication, fast shipping and excellent product.
Correct cover, fits perfectly and high quality
Great service and discount. I would 100% buy from this company again. I got my warming trends burner kit and accesories in a week.
I found this cover to be the best price here so I jumped on it. While it was initially backordered, I received an email letting me know it was back in stock much faster than expected. The first one arrived directly from the manufacturer bent. I reached out to fire pit pros immediately and they arranged for the damaged top to be picked up a new one was sent out immediately. That one was perfect. The level of communication and professionalism from this company is outstanding and refreshing. I wish all customer service was this amazing. I’d buy from this store again in a heartbeat!
Was better than expected.