US Fire Pit Pros work very hard to ensure that we offer the absolute lowest prices online.
We are confident that you are getting the absolute best price for the product you are ordering. We advertise all our product at the absolute lowest prices allowed by the manufacturer. But if you do find the same item for less somewhere else WE WILL BEAT IT! Please send us an email providing proof of the lower cost item and we will get back to you with our offer. We are all for win-win situations and we’ll make sure you are happy.
If you purchased this item from us within the last 90 days, please let us know and we will refund your original payment for the difference. As well as If you find that our own website has a lower price for the same item you have ordered within the last 90 days of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website or on our competitor's website within 90 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitors website
- The item costs less than $250
- The competitor must be an online store, they may not have a retail location
- The website cannot be a discounter or auction website (ie; eBay, overstock, etc...)
- The competitor must be an Authorized Retailer for the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
Reach out to our team at email@example.com today for any assistance.
These round ceramic white balls are beautiful. Very modern and add a great pop to any fire table. Customer service is outstanding and professional. I would highly recommend. Thank you.
Searched several stores and fireplaces. Chose US fire pit pros and glad we did. Fast shipping, great communication and the fireplace is absolutely amazing.
Burner exceeded our expectations creates a beautiful flame pattern
Exactly what I needed for my outdoor fire pit. Easy to assemble. Looks sharp! Thanx for the expedited delivery!
Ordering from US Firepit pros was easy. Jordan was very helpful in understanding differences between fire pits I was looking at. Highly recommend t
Great communication, fast shipping and excellent product.
Correct cover, fits perfectly and high quality
Great service and discount. I would 100% buy from this company again. I got my warming trends burner kit and accesories in a week.
I found this cover to be the best price here so I jumped on it. While it was initially backordered, I received an email letting me know it was back in stock much faster than expected. The first one arrived directly from the manufacturer bent. I reached out to fire pit pros immediately and they arranged for the damaged top to be picked up a new one was sent out immediately. That one was perfect. The level of communication and professionalism from this company is outstanding and refreshing. I wish all customer service was this amazing. I’d buy from this store again in a heartbeat!
Was better than expected.
The cover is excellent quality and looks very nice on our fire pit. It is exactly as pictured. I was especially impressed with the customer service, they were top notc. The first fire pit cover sent was the wrong finish. US Fire Pit Pros promptly sent out the correct one and sent a prepaid return label for the incorrect one. They followed up to make are the correct one was received. Excellent product and customer service.
I had a hard time finding the right size fire guard for our fire pit. This one for perfectly and was very high quality. It also came very quickly. Highly recommend.
US fire pit pros are amazing. Right from the first contact they gave me full support for all my needs. Quick response time on all topics and questions. Great product and got it very quick. I am very happy with the product and the service. I would highly recommend this team.
5 stars to the US Fire Pit Pros team, their customer service was superb. You will not be disappointed in buying from US Fire Pit Pros because if there’s any issues they address it right away. I ordered the Lite Stone balls in black & noticed white discolorations on the ball. I contacted customer service & they promptly addressed the issue due to poor packing & overnight a new shipment.
I recently bought a 55 inch electric fireplace from this online store. I wrote an email asking for order status a few days later due to no shipping email notification received. The customer service response was quick (in less than 30 minutes) and I received the order by UPS about a week later as scheduled. I am very satisfied with the purchase experience. BTW, the price is hard to beat.