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Our Reviews

Based on 94 reviews
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(92)
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Great Customer Service

5 stars to the US Fire Pit Pros team, their customer service was superb. You will not be disappointed in buying from US Fire Pit Pros because if there’s any issues they address it right away. I ordered the Lite Stone balls in black & noticed white discolorations on the ball. I contacted customer service & they promptly addressed the issue due to poor packing & overnight a new shipment.

Excellent customer service

I recently bought a 55 inch electric fireplace from this online store. I wrote an email asking for order status a few days later due to no shipping email notification received. The customer service response was quick (in less than 30 minutes) and I received the order by UPS about a week later as scheduled. I am very satisfied with the purchase experience. BTW, the price is hard to beat.

Love them !!

They look amazing and are great quality !! Customer service was on top of all questions I had, would highly recommend !

Great service!

Great service and value…
Appreciate being able to take advantage of discount offered

Took me a little while to get things lined up… but it’s a great product!!

Great Job!!

Thanks for getting my lava rock to me on time and at a fair price.

Excellent Quality

We purchased our crossfire burner and accessories through Jordan and are just thrilled with our new fire pit! Jordan was amazing and the product we received is outstanding! The flame is very reminiscent of an actual wood burning fire, with great height on the flames! We will spend countless hours sitting around this quality fire pit!

Excellent Customer Service!

Jordan from US Fire Pit Pros was exceptional! The amount of time he devoted to helping me through the process from start to finish was outstanding! I can’t recommend him or the company enough! I would 100% buy from this company again!!!

Great Service/Communication and fast

I ordered a replacement ignition system for my fire pit online and the next day a Rep from the company called and told me the part was in stock and would be shipped out the following day. I loved the service and communication. Highly recommend.

Best price on the internet

Saved $100 on a HPC control module. Fast shipping. All good.

I apologize

My first review was very negative. I hadn't gotten any confirmation after my order so I felt like I was left hanging. Was I going to revive my shipment? I left a few voicemails with no response. That was on a weekend. Evidently they’re closed in the weekends! I received a call on the following Monday and had all my questions answered. The representative was very friendly and helpful. I am very happy with my product and highly recommend this company.

Excellent

Excellent, modern fireplace. Easy and secure to mount! Fast shipping and great communication with company. Takes the chill off the large room it’s in.

Jordan helps me buy a screen!

Awesome, I wasn’t sure about buying a screen for my fireplace. Jordan saved the day and made my experience awesome!!

Great fire pit

The firepit arrived safely on a pallet, and with 4 our us, were able to put in into place in my backyard, surrounded by outdoor couches. Love this firepit! Wide enough to put plates on, great for casual gatherings. I went with copper-colored reflective glass, and it looks great.

Excellent Experience

Extremely knowledgable and helpful in assisting me in selecting a fire pit cover, and delivery was very fast.

Fire pit cover

Perfect fit. Great quality just what we wanted.

Great cover for fire pit!

The product was as advertised and is good quality meaning it is sturdy and has some weight to it. My husband loves it and now can use the fire pit as a coffee table when we don’t have a fire. A win win for us.

quality product and finish

the firepit and cover are great quality and i love the look.

As expected

Item arrived on time and is exactly what I needed

R
Warming Trends FPC20S Square Aluminum Fire Pit Cover, 20-Inch
Ron Kaufman
The Best

The lid is phenomenal. Fits like a glove over the fire pit and is well made and very solid. Love it. In addition, I actually got a live, helpful, friendly human being...Jordan...when I called with a question. So refreshing in today's world of recordings and digital chats. Have already contacted him about another accessory.

US Fire Pit Pros have created the best outdoor fire pit in Australia, well done team.

Fantastic, they couldn't have been more helpful.

Excellent quality & so realistic

We love these and they work great with a standard burner setup. They look so rustic and realistic. A great addition and focal point for our living room fireplace.

it arrived very fast

It works so much better than my old ring type burner. It shipped and arrived very quickly, easy to install. I would order from them again if needed.

M
Warming Trends Crossfire CFB Original Brass Gas Fire Pit Burner Kit
Mike Bertrand
Great Kit

Looks and works great, perfect fit for our new fire ring. Glad it came in time to get installed before the snow falls.

Warming Trends Firepit Top

Great communication with Jordan and the team. The kept me up to date with any potential delays from the manufacturer. Cant recommend them enough.