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Our Reviews

Based on 114 reviews
Pending-turning a cabinet into the site for the fireplace


Balls look good but are lighter than expected

Have not installed my fireplace balls yet as we are building a house but they look great. Much lighter than expected. Only issue was the packaging. Balls were wrapped well but lava rock was loose in the box. Also tired to contact support twice but no response.

Great product

I loved this product but I unfortunately ordered the wrong one. I needed a ventless fireplace and they were so AMAZING with their customer service and getting my return processed!

love it, although company had to send us a new fire engine, stopped working, other than that ok. LOL thanks

23x6 round fire glass

Fire Glass arrived very quickly. Easy assembly. Quality workmanship.

Great ceramic sphere’s

These round ceramic white balls are beautiful. Very modern and add a great pop to any fire table. Customer service is outstanding and professional. I would highly recommend. Thank you.

Couldn't be more pleased

Searched several stores and fireplaces. Chose US fire pit pros and glad we did. Fast shipping, great communication and the fireplace is absolutely amazing.


Burner exceeded our expectations creates a beautiful flame pattern

Caution Hot!!

Exactly what I needed for my outdoor fire pit. Easy to assemble. Looks sharp! Thanx for the expedited delivery!

Great service

Ordering from US Firepit pros was easy. Jordan was very helpful in understanding differences between fire pits I was looking at. Highly recommend t

A+ Experience

Great communication, fast shipping and excellent product.

Arrived Quickly

Correct cover, fits perfectly and high quality

Thanks it works perfectly

Thanks again for providing a good service

Outstanding customer service

I found this cover to be the best price here so I jumped on it. While it was initially backordered, I received an email letting me know it was back in stock much faster than expected. The first one arrived directly from the manufacturer bent. I reached out to fire pit pros immediately and they arranged for the damaged top to be picked up a new one was sent out immediately. That one was perfect. The level of communication and professionalism from this company is outstanding and refreshing. I wish all customer service was this amazing. I’d buy from this store again in a heartbeat!

Fire Pit Cover

The cover is excellent quality and looks very nice on our fire pit. It is exactly as pictured. I was especially impressed with the customer service, they were top notc. The first fire pit cover sent was the wrong finish. US Fire Pit Pros promptly sent out the correct one and sent a prepaid return label for the incorrect one. They followed up to make are the correct one was received. Excellent product and customer service.

Great fire guard

I had a hard time finding the right size fire guard for our fire pit. This one for perfectly and was very high quality. It also came very quickly. Highly recommend.

Outstanding support and customer service. Great product.

US fire pit pros are amazing. Right from the first contact they gave me full support for all my needs. Quick response time on all topics and questions. Great product and got it very quick. I am very happy with the product and the service. I would highly recommend this team.

Great Customer Service

5 stars to the US Fire Pit Pros team, their customer service was superb. You will not be disappointed in buying from US Fire Pit Pros because if there’s any issues they address it right away. I ordered the Lite Stone balls in black & noticed white discolorations on the ball. I contacted customer service & they promptly addressed the issue due to poor packing & overnight a new shipment.

Excellent customer service

I recently bought a 55 inch electric fireplace from this online store. I wrote an email asking for order status a few days later due to no shipping email notification received. The customer service response was quick (in less than 30 minutes) and I received the order by UPS about a week later as scheduled. I am very satisfied with the purchase experience. BTW, the price is hard to beat.

Love them !!

They look amazing and are great quality !! Customer service was on top of all questions I had, would highly recommend !

Great service!

Great service and value…
Appreciate being able to take advantage of discount offered

Took me a little while to get things lined up… but it’s a great product!!

American Fire Glass 40-Pound Black Lava Rock
Great Job!!

Thanks for getting my lava rock to me on time and at a fair price.

Excellent Quality

We purchased our crossfire burner and accessories through Jordan and are just thrilled with our new fire pit! Jordan was amazing and the product we received is outstanding! The flame is very reminiscent of an actual wood burning fire, with great height on the flames! We will spend countless hours sitting around this quality fire pit!