About Us
The US Fire Pit Pros Mission Statement
At US Fire Pit Pro, your relationship with us starts the first moment that we interact with each other. We are here to better your life; we do not simply sell high quality, best-in-class fire products for your home, but we are an educational-based, well-being company, with an unrelenting mission to improve your backyard/home space.
At US Fire Pit Pro, every move we make is guided by our core company values:
A commitment to unequivocal excellence in all that we do: whether it be our response times, punctuality, professionalism, website design; At US Fire Pit Pro, we hold ourselves to the highest standards.
Entrepreneurialism: We encourage all leaders to take ownership of their decisions and to forge their own path. We do not train and grow employees here, we train and grow leaders.
Boldness: We encourage our leaders to learn and try new things that they have never experienced before. After learning, the leaders are encouraged to implement what they have learned within the business. We encourage our team to relentlessly believe in themselves.
Fast and Methodical Execution upon Goals: We solve issues promptly, swiftly, and methodically. When issues inevitably arise, we will be there to solve them.
Kaizen - or constant improvement: We encourage our leaders to never settle, and to constantly be aiming to become a better version of themselves in all aspects of life.
Responsibility #1: Our Customers
Our first responsibility is to our customers. As it is you who use our products, it is also you to whom we are committed to providing an exceptional customer experience from our first interaction through product fulfillment. To accomplish this goal, all of our products are of the highest quality, with a clear focus on offering you the best there is within each of our categories.
As a well-being company with a focus on health, we provide relevant, health-related educational materials through our global online presence, social media, weekly blogs, and emails. We do this with a dedicated aim to improve your ability to make conscious, health-related decisions, in order to ensure that you maximize the benefits of your products.
Responsibility #2: Our Employees
Our next responsibility is to our employees. We respect your individual choices and preferences, reward you for your dedication and effort, and provide you with opportunities to better yourself and your skills on a daily basis. Professional development is what we live by. We aim for fair and above-normal compensation, and we pride ourselves to reward the success of the team as opposed to putting pressure only on individual performance and results.
We invite all employees to openly share suggestions, so we can improve as a brand, as part of our ideal meritocratic culture. We provide excellent paid time off as well as insurance policies, and we aim to always treat you as the first-class individual that you are.
Responsibility #3: Our Brand Partners
Our next responsibility is to our brand partners. We always strive to promote your products and services wherever possible and are aligned with our values. We pride ourselves in being prompt, organized, and efficient with our order submission processes, and work expediently and efficiently to resolve any order-related issues that arise immediately. We are quick to respond, professional, and kind in all supplier-related interactions.
Responsibility #4: The Global Community
Lastly, our responsibility is to the global community at large. Everyone who works at US Fire Pit Pro has a duty and obligation to aim to meet their highest potential as a human being and to become the best version of themselves. By doing this, we will spread a positive influence to everybody who comes into contact with us. US Fire Pit Pro members are professional, respectful, hard working, and excellent at what they do. The goal is that every person who comes in contact with US Fire Pit Pro feels that their day is better from the interaction.
We look forward to serving you.
US Fire Pit Pro's Core Values
Meritocracy: Everyone in our organization has a voice. If you think there is a better way to do something, we want to hear it. But, you better have a good reason and be willing to back up your stance with clearly articulated reasons. Everything we do - promotions, raises, growth opportunities, etc. are all based upon merit and who deserves it.
Relentless Commitment to Unequivocal Excellence: In all that we do, we strive to operate at the highest level and to provide our customers a top-level experience. In our responsiveness, available hours, creative solutions to problems, we do all that we can do put your issues and needs at the forefront. When problems inevitably arise, we are creative, methodical, and fast in executing upon solutions. This considered, we expect our customers to be understanding of whatever situation has arisen, and to treat our employees with respect no matter what. If you are not willing to commit to that, please find another company to do business with.
- How do we do this? Exceptionally fast response times, an extremely knowledgeable team of product experts. 7 Days a week availability
Entrepreneurialism: Our employees are not micro-managed and have freedom to work and forge their own path. We encourage all members of our team to be confident, bold, and to make the decision that they feel is best. This helps us to attract the best talent to our company.
Boldness and Commitment to Being the Best: We encourage our team members to take calculated bets on themselves whenever possible - whether that be expanding into a new product line or cold calling a new client, we encourage bold decision making and striving for your absolute highest potential.
Constant Improvement: 10-20% of every day is spent on learning or improving a skill set - whether that be through books, courses, or any other avenue of learning.
How To Contact Us
You can call our customer support and sales team Monday-Saturday 9am-8pm EST at (888) 851-8840.
You can live chat with out customer support and sales team all day, just look for the chat button in the lower-right corner.
You can email our customer support and sales team at info@usfirepitpros.com and we will reply within 1-2 hours during business hours Monday-Saturday 9am-8pm EST.
You can fill out our contact form to reach our customer support and sales team. We will reply within 24 hours.
Thank you for visiting US Fire Pit Pros!
Let customers speak for us
Pending
I loved this product but I unfortunately ordered the wrong one. I needed a ventless fireplace and they were so AMAZING with their customer service and getting my return processed!
love it, although company had to send us a new fire engine, stopped working, other than that ok. LOL thanks
Fire Glass arrived very quickly. Easy assembly. Quality workmanship.
Love the electric fireplace, fit in good, easy to operate, love the crystal look.
These round ceramic white balls are beautiful. Very modern and add a great pop to any fire table. Customer service is outstanding and professional. I would highly recommend. Thank you.
Searched several stores and fireplaces. Chose US fire pit pros and glad we did. Fast shipping, great communication and the fireplace is absolutely amazing.
Burner exceeded our expectations creates a beautiful flame pattern
Exactly what I needed for my outdoor fire pit. Easy to assemble. Looks sharp! Thanx for the expedited delivery!
Ordering from US Firepit pros was easy. Jordan was very helpful in understanding differences between fire pits I was looking at. Highly recommend t
Great communication, fast shipping and excellent product.
Correct cover, fits perfectly and high quality
Great service and discount. I would 100% buy from this company again. I got my warming trends burner kit and accesories in a week.
I found this cover to be the best price here so I jumped on it. While it was initially backordered, I received an email letting me know it was back in stock much faster than expected. The first one arrived directly from the manufacturer bent. I reached out to fire pit pros immediately and they arranged for the damaged top to be picked up a new one was sent out immediately. That one was perfect. The level of communication and professionalism from this company is outstanding and refreshing. I wish all customer service was this amazing. I’d buy from this store again in a heartbeat!
Was better than expected.
