5 stars to the US Fire Pit Pros team, their customer service was superb. You will not be disappointed in buying from US Fire Pit Pros because if there’s any issues they address it right away. I ordered the Lite Stone balls in black & noticed white discolorations on the ball. I contacted customer service & they promptly addressed the issue due to poor packing & overnight a new shipment.
I recently bought a 55 inch electric fireplace from this online store. I wrote an email asking for order status a few days later due to no shipping email notification received. The customer service response was quick (in less than 30 minutes) and I received the order by UPS about a week later as scheduled. I am very satisfied with the purchase experience. BTW, the price is hard to beat.
They look amazing and are great quality !! Customer service was on top of all questions I had, would highly recommend !