I loved this product but I unfortunately ordered the wrong one. I needed a ventless fireplace and they were so AMAZING with their customer service and getting my return processed!
love it, although company had to send us a new fire engine, stopped working, other than that ok. LOL thanks
Fire Glass arrived very quickly. Easy assembly. Quality workmanship.
Love the electric fireplace, fit in good, easy to operate, love the crystal look.
These round ceramic white balls are beautiful. Very modern and add a great pop to any fire table. Customer service is outstanding and professional. I would highly recommend. Thank you.
Searched several stores and fireplaces. Chose US fire pit pros and glad we did. Fast shipping, great communication and the fireplace is absolutely amazing.
Burner exceeded our expectations creates a beautiful flame pattern
Exactly what I needed for my outdoor fire pit. Easy to assemble. Looks sharp! Thanx for the expedited delivery!
Ordering from US Firepit pros was easy. Jordan was very helpful in understanding differences between fire pits I was looking at. Highly recommend t
Great communication, fast shipping and excellent product.
Correct cover, fits perfectly and high quality
Great service and discount. I would 100% buy from this company again. I got my warming trends burner kit and accesories in a week.
I found this cover to be the best price here so I jumped on it. While it was initially backordered, I received an email letting me know it was back in stock much faster than expected. The first one arrived directly from the manufacturer bent. I reached out to fire pit pros immediately and they arranged for the damaged top to be picked up a new one was sent out immediately. That one was perfect. The level of communication and professionalism from this company is outstanding and refreshing. I wish all customer service was this amazing. I’d buy from this store again in a heartbeat!
Was better than expected.
What people are saying
Overall buying and shipping was very easy and I have already been back to buy some media and a cover for my fire pit. US Fire Pit Pros was extremely helpful and knowledgeable
From start to finish, my experience with this company was top notch. My fireplace exceeded my expectations and provides the most realistic flame and heat I have ever seen.
I will not go to anyone else for my fire pit needs. Simply put US Fire Pit Pros is the best Company I have EVER dealt with! When you call you actually speak to a real person. Super fast shipping time and great service!
The level of communication and professionalism from this company is outstanding and refreshing. I wish all customer service was this amazing. I’d buy from this store again in a heartbeat!